Alphabet Trails support

Purchases belong to the Apple Account or Google account that made them, not to the phone. Sign in to the same account, open the app and it unlocks on its own. If it doesn’t, tap Restore purchases under the list of packs.

Tap Redeem a code under the list of packs and answer the grown-up question. On iPhone and iPad, Apple’s code screen opens; on Android, Google Play’s. You can also redeem in the App Store or Google Play app directly; the pack unlocks the next time you open Alphabet Trails.

On iPhone and iPad, packs can be shared with your Family Sharing group, so each child’s device unlocks with their own Apple Account. On Android, a purchase is available on every device signed in to the Google account that bought it.

Refunds are handled by the store you bought from. For the App Store, use reportaproblem.apple.com. For Google Play, open Payments & subscriptions in the Play Store app, or see Google Play’s refund help.

It’s a check for grown-ups: a two-digit multiplication typed on a keypad, so a young child can’t buy anything by accident. A wrong answer brings up a new question.

No. Everything for learning is inside the app. It only goes online to show prices, complete a purchase, or check which packs your account owns.

Check the speaker button at the top of the home screen; it switches all of the app’s sounds on and off. Also check the device’s volume, and on iPhone, the silent switch.